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Servus Online in Marketing & Advertising Business Directory

It is a well-known fact that the standard of service in Australia is below its potential. We all have experienced bad customer service at one time and have not spoken out about it. In fact ninety six per cent of customers never complain about the inadequate service they receive! Our culture has a history of confusing customer service with anything from product quality to technological innovation. In the arena of information technology service is about how information impacts upon customers and prospective customers. SERVUS Online, a wholly Australian owned company, is dedicated to helping companies understand customers better and thereby improving the standard of customer service we all receive. The SERVUS Online process encourages customers to accept responsibility for their role in the standard of customer service they receive. Gaining feedback from customers is the key to delivering more of what customers like and less of what they dont like. Customers are able to rate the customer service they receive by a standardised feedback form, developed by SERVUS Online. This form is applicable to every transaction.

Address: PO Box 580, NORTH RYDE NSW 2113, Australia
Telephone: 00612 9801 7320
Fax: 00612 9801 9070
Website: http://www.servusonline.com.au/